motorhome rental uk
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Just Go Motorhomes UK information• Just go is a kiwi owned and operated company, with it’s headquarters based in the UK.
• We are the largest dedicated motorhome hire company in the UK with a fleet of over 120 motorhomes.
• We own all of our own vehicles, none of which are more that 3 years old and with our own in house team of experts, we maintain them all to our own, very high standards.
• Our UK depot is ideally located within easy reach of all London’s international airports.
• We are within 15 minutes of the M1 and M25 – two of the UK’s major motorways which provide easy access for exploring everything that the UK has to offer.
• Our UK office is staffed with both Kiwi’s and Brits; the Kiwi’s provide the service antipodeans expect and the Brits have a vast knowledge of their country.
• Our motorhomes have a proven track record for being strong and reliable and yet don’t compromise on comfort and style. We purchase new motorhomes every year, which means we can offer our clients modern, up to date motorhomes that are in fantastic condition.
Just Go Motorhomes UK Rental TermsDefinitions
'I','me' and 'my' refers jointly and severally to the person or persons who are the customers. 'This Agreement' means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Just go literature, the provisions of these Terms and Conditions apply
‘Just go’ means Skewbald Limited, Redhill Farm, Harlington Street, Toddington, Bedfordshire. LU5 6HF
‘Customer' means the person or persons nominated as the hirer under the heading 'Hirers Name / Contact' on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer's charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied.
Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.
Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Skewbald Limited.
Includes but is not limited to, TV, DVD player and aerial, Microwave, Oven, Radio/CD player, crockery, cutlery, cooking utensils.
Means the amount held as security by Just go in relation to this hire.
Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards.
Redhill Farm, Harlington Street, Toddington, Bedfordshire. LU5 6HF (near M1, Junction 12).
2. Depot hours
Summer Hours: 2nd March to 31st October - Monday to Friday: 9:00am to 5:00pm*
- Saturday: 9:00am to 4:00pm*
- Sundays & Public holidays: closed, unless by prior arrangement Winter hours: 1st November to 1st March. - Monday to Friday: 9:00am to 4:00pm*
- Saturday: 9:00am to 4:00pm*
- Sundays & Public holidays: closed, unless by prior arrangement *Last collection time for all vehicles is 1 hour prior to depot closing
3. Hire rates quoted include: - VAT (20%)
- Unlimited miles
- UK standard vehicle insurance*
- UK Standard equipment & breakdown** *Insurance loading. In some cases, Just go will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers.
**Just go will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in Motorhome etc will be the responsibility of the client.
4. Minimum Hire
This ranges from 5 to 7 days depending on the season. Just go reserves the right to increase the minimum hire period for certain events.
5. One ways hire
Just go can only arrange one way hires where collection has taken place at our depot and the vehicle is returned to an alternative location. We are unable to deliver the motorhomes to a location. Availability is not guaranteed, and is only on a request and confirm basis at the time of booking. Prices are per motorhome. Normal return times and conditions apply unless otherwise agreed in advance. Prices for alternative return locations are available on request.
Manchester airport return = £300.00
Edinburgh airport return = £400.00
Paris Charles de Gaulle airport = £500.00
Amsterdam Schiphol airport= £600.00
Availability is on a request and confirm basis at the time of reservation.
An initial non refundable booking deposit, as itemised in your booking breakdown of costs, will be required at time of booking confirmation. Accepted credit card payment for the initial deposit are Visa and Mastercard only.
The remainder of the balance payable will be secured 50 days prior to the pick up of your vehicle. Accepted credit cards for this are Visa and Mastercard only.
For late bookings (less than 50 days before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed.
7. Cancellation charges
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
For the Just go Italy trip; cancellations forfeit 100% of total hire charge from the time of booking.
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Prices on Request
Prices are per journey.
Minimum charge term for extras is 5 days, maximum term is 21 days.
9. European Travel
For those travelling within Europe there is an additional charge of £10.00 per day for European cover (including European roadside assistance). European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover. Minimum charge term for European cover is 7 days, maximum terms is 21 days.
The following Countries are covered by the European Travel Insurance.
Austria Belgium Denmark
Finland France Germany
Greece Hungary Italy
Luxembourg Netherlands Norway
Poland Portugal Spain
Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries.
10. Ireland Travel
For those travelling within Ireland there is an additional charge of £5.00 per day for your Ireland cover (including Irish roadside assistance). Ireland cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Ireland without taking out Ireland cover insurance. Minimum charge term for Ireland cover is 7 days, maximum terms is 21 days.
11. Motorhome Collection & Return
12. Motorhome Systems
Just go will carry out a full Pre Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this the hirer will be taken on a tour of the motorhome and shown how each system works. Should an onboard system fail during your hire, Just go will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Just go cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Just go will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.
13. Vehicle acceptance a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full Diesel tank, full LPG gas bottle and full water tank.
b) I acknowledge that Just go will not refund to me any monies if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage.
14. Change of Vehicle
Just go reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.
15. Rental and Other Charges
I will pay Just go; a) All rental charges
b) The security deposit.
c) Administration fee of £25.00 per amendment of a confirmed booking or per penalty charge notice received.
d) The nominated valeting fee and / or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition;
e) The nominated additional fee of £75.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle.
f) The cost of refilling either the Diesel and or the LPG tanks should either tank not be returned completely full;
h) The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle;
i) The cost of any damage to the Vehicle or third party property, subject to the insurance;
j) All government fees and duties etc;
k) All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period;
l) Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Just go as a result of any breach by me of the terms of this Agreement
m) Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example for accident repairs
n) Any additional costs over and above the security deposit value should damages exceed the security deposit value.
o) The cost to recover a Vehicle.
p) In the case of gross negligence Just go reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over.
16. Errors in Rental Charges
Total charges as set out therein are not final. I will pay any shortfall in charges to Just go and I will receive a refund for any overcharge acknowledged by Just go.
17. Security Deposit
There is a refundable GB£1000.00 Security Deposit payable by credit card or debit card. The card should be in the lead drivers name and the amount will be debited from your account immediately. Pre-paid currency cards cannot be accepted. Just go reserves the right to increase the security deposit in certain circumstances or for specific events e.g. World Cup events, Festivals, clients travelling with pets, for any other hire where the Motorhome is carrying 4 or more adults and if the security deposit is paid in cash to £1500.00. Cheque payments are not accepted against the security deposit. a) On taking delivery of the Vehicle, I agree to pay the Security Deposit
b) I irrevocably authorise Just go to deduct from the Security Deposit any amounts due by me to Skewbald Limited arising out of this Agreement.
c) The security deposit will be refunded within 7 working days of the vehicle being returned to the depot as per the criteria set out in section 11 Motorhome collection and return and there are no outstanding insurance claims. It will not be refunded on return of the motorhome. If it was paid for in cash, this will be refunded by bank transfer and cheque.
d) Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of your hire end date. Note: Where the hirer has opted for the CDW option and has complied with its terms stated below (clause 27), no excess will be charged in the event of a Road traffic accident (RTA) or collision, but they should be aware that the security deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings, windows, valeting or upholstery fees or negligent damage to the vehicle. Should these damages exceed the security deposit held, the customer will be liable for the total cost and the difference will need to be settled within seven days of returning the motorhome.
18. Use of the Vehicle
I agree that during the rental period, I will not and will not allow the Vehicle to be; a) Driven otherwise than in a cautious, prudent and normal manner;
b) Used in a manner which could cause damage
c) Driven in a prohibited area or in an area other than the areas indicated by me to Just go;
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
e) Left open whilst the vehicle is unoccupied
f) Left with the ignition key in the vehicle while it is unoccupied
g) Left unoccupied without the TV/DVD covered.
h) Driven by persons :
i. Under the age of 25 years;
ii. Over the age of 76;
iii. Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading 'Hire’s name/ contact’ on the
i) Damaged by :
i. Submersion in water
ii. Contact with Salt Water
j) Used for any illegal purpose for any race, rally or contest
k) Used to tow any vehicle or trailer.
l) Used to carry passengers or property for hire or reward
m) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
n) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
o) Otherwise used in breach of my obligations under this Agreement.
19. Road Restrictions a) All Vehicles may only be driven on sealed / bitumen roads.
b) I acknowledge that Skewbald Limited reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause
20. Alterations to the Vehicle
I shall not make any alterations or additions to the Vehicle without the prior written consent of Skewbald Limited
21. Title to Vehicle
I acknowledge that Just go retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Just go’s credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
All Just go motorhome are non-smoking vehicles. Just go reserves the right to impose additional Valeting and or Upholstery cleaning fees and charge demurrage should smoke be detected in the motorhome.
Just go authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Here listed are the numbers of people, including the driver that each motorhome can legally carry: Rainbow, Scout, Conquest & Trailblazer = 4 people; Wanderer & Trekker motorhomes = 5 people; Discovery, Navigator, Rambler, Adventurer & Pioneer motorhomes = 6 people. Carrying more than the specified number of passenger is against the law and in breach of this agreement.
Child seats are available (fees applicable) and it is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, which ever they reach first, must use the correct child restraints appropriate for their weight under UK law.
I will not allow any animals to be carried in the Vehicle, unless otherwise agreed with Just go and an additional security deposit paid and the Just go dog policy adhered to.
26. Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Bluefin Group Ltd. The hire rate quoted includes a standard excess of GB£1000.00 per accident or reported incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB£1000.00 per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Please note that no insurance cover (including CDW) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess, however Collision Damage Waiver (CDW) does cover these items, (conditions apply), please see section 27 for further details.
Just go will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Just go’s part i.e. our actions or failure to act. Just go will not be responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.
27. Collision Damage Waiver (CDW)
Collision Damage Waiver will reduce the £1000.00 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported accident) to either the vehicle or third party property to £0. It will also cover the cost of replacement tyres or windscreen. However it will not cover any damage to the vehicle or third party property caused through a reversing manoeuvre or replacement or repair of windows. No insurance cover is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages therefore full liability will apply. Applies in respect of first incident and or claim, not entire Rental duration. Once an accident has occurred CDW cannot be restarted and standard insurance terms will apply. Incident must be reported to Just go within 24 hours otherwise CDW cover will not apply. Minimum charge term for CDW is 5 days in winter and 7 days during the summer.
Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. CDW cannot be offered to drivers over the age of 70.
28. Vehicle Damage - Insurance Cover
I am aware that; a) The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer or their possessions.
b) Neither the Standard Insurance nor Collision Damage Waiver (CDW) covers overhead damage. The hirer will be responsible for the cost to repair all damages.
c) I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £1000.00 per claim, not per rental.
d) The excess may be reduced or removed, in most circumstances when a Road traffic accident (RTA) has taken place, by taking out a CDW. Terms apply; (please see clause 27, CDW). If CDW was accepted by me, it is set out under the 'Insurance Declaration' on the Rental Agreement and an additional premium must have been paid.
e) I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement
f) I will be responsible for any damage caused through gross negligence and will not be covered by the insurance including CDW.
29. Responsibility when accident occurs a) In the event of any accident, loss or damage arising out of the use of the vehicle, I will i. Notify Just go within 24hrs of the happening of the event ii. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station; iii. Complete an accident claim form as supplied; iv. If the accident occurs in Europe then in addition you must complete the European accident report form as supplied; v. Not make any admission of liability to other parties, settlement offer or other like offer; vi. Assist Just go in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence. b) I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault. c) I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault. d) No security deposit or insurance excess will be refunded until claim is settled.
30. Maintenance a) I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
b) I acknowledge that Just go will reimburse me for expenditure up to UK £40.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment, provided That: i. I produce relevant receipts: and
ii. I have received the prior consent of Just go;
iii. The damage is not due to my fault or my breach of this Agreement. c) Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Just go will reimburse me for expenditure reasonably incurred if; i. The tyre is defective and is returned by me to Skewbald Limited for inspection; and
ii. I produce relevant receipts; and
iii. The manufacturer accepts liability under his warranty
iv. CDW was taken out d) I will be liable for any costs associated with the incorrect use of fuel. All Just go motorhomes run on DIESEL.
31. Credit and Debit Card Payment
Visa card and MasterCard credit cards only. Please note that a 2% charge will be levied to cover banking fees when a credit card is used to make payment a) Just go will accept payment by credit cards approved by Just go
b) When payment is paid by credit or debit card, I agree that; i. Just go is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by me pursuant to this Agreement, including but not limited to those outline in section 15, Rental and other charges.,
ii. I will not dispute my liability to Just go for any amount due under this agreement and I shall indemnify and keep indemnified Just go against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute.
iii. security payment, which will be cancelled within 7 days after the completion of the Rental Period, as per clause 17, Security deposit, I agree that Just go is entitled to recover payment from my credit or debit card issuer pursuant to clause 31, section b, sub-section i & ii, in respect of any amounts due which were not known at the time of cancelling the open security payment. c) I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 7 days after the expiration of the rental period. I release Just go from any liability for such variation.
32. Payment of Charges, Joint and Severall Liability
All charges and expenses payable by me under this Agreement are due on demand by Just go. If I do not pay all charges when on time, I agree to pay interest at 1.5% per month above the base rate as publish by HSBC on the outstanding balance and any additional costs incurred by Just go, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.
33. Terminating the Agreement
I acknowledge that Just go may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if; a) I am in breach of any term of this Agreement;
b) I have obtained the Vehicle through fraud or misrepresentation;
c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to be abandoned
e) The Vehicle is not returned on the agreed return date or Just go reasonably believes that the Vehicle will not be returned on the agreed return date;
f) Just go considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit
34. Release and Indemnity of Just go a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Just go, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to: i. Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
ii. Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Skewbald Limited premises or recovered or handled by Skewbald Limited. b) Subject to any insurance arrangements agreed with Just go, I hereby indemnify and shall keep indemnified Just go, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle.
Any changes to this agreement must be in writing and must be signed on behalf of Just go and by me.
36. Force Majeure
We will make every effort to ensure that the reserved Motorhome is available for you at the correct time. If, due to circumstances beyond our control, this is not possible and if an alternative or acceptable Motorhome is not available our liability is limited to the refunds of all monies paid by you.
37. My Warranties
I warrant that all information supplied by me to Just go in connection with this agreement is true.
38. Proper Law
This agreement shall be governed by the law of Great Britain in which this agreement was signed.
39. Data Protection Act
The information that you have provided to Just go will be used to fulfil this contract placed with us. We will not pass this information onto any other organisation outside this company other than to our insurer and Bluefin Group Ltd.
40. Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Just go reserves the right to add or amend the vehicle specifications and rental charges without prior notice. This agreement does not affect your statuary rights under civil law.
By signing you agree that you have read and accept the above Terms and Conditions and that these along with the Rental Agreement form a legally binding contract between yourself and Just go.Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.