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Camper Rent UK information
Camper Rent UK Rental TermsDefinitions
‘I’,’me’ and ‘my’ refers jointly and severally to the person or persons who are the customers. ‘This Agreement’ means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Camper Rent UK Ltd literature, the provisions of these Terms and Conditions apply. Camper Rent UK Ltd Means Camper Rent UK Ltd, Comptons Yard, Grovebury Road, Leighton Buzzard, Bedfordshire, LU7 4TS. Customer Means the person or persons nominated as the hirer under the heading ‘Hirers Name / Contact’ on the Rental Agreement, any person whose credit or debit card is presented in payment of the customer’s charges, or any person who deems themselves to be the legal entity and ultimately responsible for the motorhome. Should the legal entity be different from the driver, then full name, address and contact phone numbers must be supplied. Rental Period Means the hire period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control. Vehicle Means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Camper Rent UK Ltd. Living Equipment Includes but is not limited to, TV, DVD player and aerial, Microwave, Oven, Radio/CD player, crockery, cutlery, cooking utensils. Security Deposit Means the amount held as security by Camper Rent UK Ltd in relation to this hire.
Security deposit £1500 for Glastonbury hires between 22 June 2019 - 02 July 2019 for all vehicles. Overhead damage Is deemed as any damage sustained to any part of the vehicle, its equipment and or any third party property which occurs above 6 feet (1.83 metres) in height measured from the ground upwards. Depot
Address Comptons Yard, Grovebury Road, Leighton Buzzard, Bedfordshire, LU7 4TS. Depot hours
Summer Hours (02 March - 31 October): Monday - Friday: 08h00 - 17h00*, Saturday: 09h00 – 15h00*
Winter hours (01 November -01 March): Monday to Friday: 08h00 – 17h00*, Saturday: 09h00 – 15h00* ***** Note: Sundays & Public holidays: closed, unless by prior arrangement, Last collection time for all vehicles is 1 hour prior to depot closing. Hire rates quoted includes: VAT (20%), Unlimited miles, UK standard vehicle insurance, UK Standard equipment & breakdown** Note: Insurance loading, in some cases, Camper Rent UK Ltd will incur additional charges if the driver to be insured has a traffic conviction, more than 1 insurance claim or is in an occupation which is deemed high risk. These charges will be passed onto the customers.
**Camper Rent UK Ltd will supply full breakdown cover to cover any mechanical faults to the base chassis of the motorhome. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in Motorhome etc will be the responsibility of the client. Minimum Hire
This ranges from 5 to 7 days depending on the season. Camper Rent UK Ltd Reserves the right to increase the minimum hire period for certain events. Payment
Availability is on a request and confirms basis at the time of reservation. A reservation is only binding after it has been confirmed by Camper Rent UK Ltd and a deposit payment of £150.00 per week of hire has been received. Payment is by credit card (Visa or MasterCard only), debit cards, bank transfers, cash or cheque in Pounds Sterling. Cancellation charges
• Points on
• Additional driver:£5.00 per person per day, clean driving licence (max 2)
• Bike rack (holds up to 4 bikes) £5.00 per day
• Generator: £10.00 per day
• Camp table/chairs £3.00 per day
• Bedding Double set (quilt/2 x pillow/2 x towels) £30.00 (per set, per rental)
• Bedding Single set (quilt/pillow/towel) £15.00 (per set, per rental)licence (UK licences only): £1.00 per point per day. Note: Convictions with the following codes may not get cover AC, BA, CD, DD, DR, MS, TT, UT and IN. Please check with Camper Rent UK Ltd if you wish to insure a driver who has any of these endorsement codes on their licence even if you think they have expired. Airport to depot transfers:
a). Luton: Car: £55.00, MPV £90.00
b). Heathrow: Car £99.00, MPV £125.00
c). Stanstead: Car £130.00, MPV £160.00
d). Gatwick: Car £150.00, MPV £195.00 ** Note: Car (4 seater), MPV: (7-8 seater) or those with lots of luggage. Prices are per journey. European Travel
For those travelling within Europe, there is an additional charge of £10.00 per day for European cover (including European roadside assistance). European cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Europe without taking out the additional European cover. Minimum charge term for European cover is 7 days, maximum terms are 21 days. Countries that are covered by the European Travel Insurance: Austria, Belgium, Denmark,
Finland, France, Germany,`Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland. Note: Travel outside of these countries listed above will be in breach of these terms and conditions and you will not be covered by any insurance. Please check your route carefully and ensure it doesn’t go outside these countries. Ireland Travel
For those travelling within Ireland, there is an additional charge of £5.00 per day for your Ireland cover (including Irish roadside assistance). Ireland cover is mandatory and you will be in breach of these terms and conditions should you take a motorhome into Ireland without taking out Ireland cover insurance.
Minimum charge term for Ireland cover is 7 days, maximum terms are 21 days. Motorhome Collection & Return Standard pick-up/drop-off times for Monday to Friday will be:
Drop off : 8am-11am, Pick-up: 2pm-4pm
Drop off - 9am-11am, Pick-up: 1pm-3pm Note: a). Other times may be arranged by appointment if available and at the discretion of Camper Rent UK Ltd. b). Pick-up: Please allow 1 hour for the hand-over at the depot - to complete the documentation and demonstrate your vehicle to you. All drivers need to be present on collection of the motorhome and bring their full valid licence and passport and credit or debit card for security deposit. Please see section 25, Drivers for further details. c). Return: The vehicle must be returned on the correct date, and before the time stated on the rental agreement - please allow 1 hour for the hand-over at the depot. Vehicles must be returned undamaged, with a full tank of diesel and gas, empty waste water and toilet cassette and the interior clean and in the same condition as they left the depot, otherwise, a charge will be made for additional Valeting and or Upholstery cleaning. In addition, a separate toilet cleaning fee will apply if the toilet waste tank is not empty on return. There are no toilet emptying facilities at Camper Rent UK Ltd’s depot so this must be emptied prior to return. d). Late return: If you will be late returning, Camper Rent UK Ltd must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £100.00 per hour will be payable for all late returns. Motorhome Systems Camper Rent UK Ltd will carry out a full Pre-Checkout Inspection (PCI) on every motorhome before the commencement of hire. The PCI involves testing every system on board the motorhome to ensure they are operating correctly. In conjunction with this, the hirer will be taken on a tour of the motorhome and shown how each system works. Should an on-board system fail during your hire, Camper Rent UK Ltd will make every effort to remedy the fault whilst you are away but in some circumstances this may not be possible and Camper Rent UK Ltd cannot be held responsible and will not refund any monies should a loss of service be encountered nor have any obligation to provide a replacement vehicle. In the case of winter hire, Camper Rent UK Ltd will not be and cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer. Vehicle acceptance
a) I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Motorhome Handover Checklist and with a full Diesel tank, full LPG gas bottle and full water tank.
b) I acknowledge that Camper Rent UK Ltd will not refund to me any monies if the Vehicle is returned or I cease to have use of the Vehicle or an item of equipment on the vehicle prior to the return date for any reason e.g. Accident, weather, theft or damage. Change of Vehicle
Camper Rent UK Ltd reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle ordered. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement. Rental and Other Charges I will pay Camper Rent UK Ltd;
a). All rental charges
b). The security deposit.
c). An administration fee of £25.00 per amendment of a confirmed booking or per penalty charge notice received.
d). The nominated valeting fee and /or upholstery cleaning fee if the Vehicle is not returned with the interior in a clean condition.
e). The nominated additional fee of £75.00 if the toilet and waste water tank are not emptied prior to the return of the Vehicle.
f). The cost of refilling either the Diesel and or the LPG tanks should either tank not be returned completely full;
• ¾ to full = £75.00
• ½ to ¾ full = £90.00
• ¼ to ½ full = £120.00
• empty to ¼ full = £140.00
• £40.00 regardless of level
g). The Late fee of £100.00 per hour should the vehicle be returned after the agreed time as stated on the rental agreement
h). The nominated cancellation fee in the event of cancellation of this agreement prior to acceptance or delivery of the vehicle.
i). All government fees and duties etc;
j). All parking fines, other fines or penalties and associated administration costs incurred in relation to the Vehicle during the Rental Period.
k). Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Camper Rent UK Ltd as a result of any breach by me of the terms of this Agreement
l). Demurrage; the daily rental rate for the period the Vehicle is off fleet; for example for accident repairs
m). Any additional costs over and above the security deposit value should damages exceed the security deposit value.
n). The cost to recover a Vehicle.
o). In the case of gross negligence Camper Rent UK Ltd reserves the right to recover full costs in order to return the motorhome to the state in which it was handed over. Errors in Rental Charges
Total charges as set out therein are not final. I will pay any shortfall in charges to Camper Rent UK Ltd and I will receive a refund for any overcharge acknowledged by Camper Rent UK Ltd. Security Deposit
There is a refundable GB£1000.00 Security Deposit payable by credit card or debit card. The card should be in the lead drivers name and the amount will be debited from your account immediately. Pre-paid currency cards cannot be accepted. Camper Rent UK Ltd reserves the right to increase the security deposit in certain circumstances or for specific events e.g. World Cup events, Festivals, clients travelling with pets, for any other hire where the Motorhome is carrying 4 or more adults and if the security deposit is paid in cash to £1500.00. Cheque payments are not accepted against the security deposit. a). On taking delivery of the Vehicle, I agree to pay the Security Deposit
b). I irrevocably authorise Camper Rent UK Ltd to deduct from the Security Deposit any amounts due by me to Camper Rent UK Ltd arising out of this Agreement.
c). The security deposit will be refunded within 7 working days of the vehicle being returned to the depot as per the criteria set out in section 11 Motorhome collection and return and there are no outstanding insurance claims. It will not be refunded on return of the motorhome. If it was paid for in cash, this will be refunded by bank transfer and cheque.
d). Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value within 7 days of your hire end date. Use of the Vehicle
I agree that during the rental period, I will not and will not allow the Vehicle to be;
a). Driven otherwise than in a cautious, prudent and normal manner b). Used in a manner which could cause damage c). Driven in a prohibited area or in an area other than the areas indicated to me by Camper Rent UK Ltd; d). Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law. e). Left with the ignition key in the vehicle while it is unoccupied. f). Left unoccupied without the steering wheel security check lock applied and the TV/DVD covered. g). Driven by persons;
i. Under the age of 21 years;
ii. Who is not authorised by law to drive the Vehicle, particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Hire’s name/ contact’ on the Rental Agreement. h) Damaged by:
- Submersion in water
- Contact with Salt Water i). Used for any illegal purpose for any race, rally or contest. j). Used to tow any vehicle or trailer. k). Used to carry passengers or property for hire or reward l). Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement. m). Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material. n). Otherwise used in breach of my obligations under this Agreement. Road Restrictions
a) All Vehicles may only be driven on sealed / bitumen roads.
b) I acknowledge that Camper Rent UK Ltd reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause. Alterations to the Vehicle
I shall not make any alterations or additions to the Vehicle without the prior written consent of Camper Rent UK Ltd. Title to Vehicle
I acknowledge that Camper Rent UK Ltd retains title to the Vehicle and its contents and that I possess the goods as a mere bailee only. I do not have any right to pledge Camper Rent UK Ltd’s credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle. All Camper Rent UK Ltd motorhome are non-smoking vehicles. Camper Rent UK Ltd reserves the right to impose additional Valeting and or Upholstery cleaning fees and
Camper Rent UK Ltd authorises the use of these vehicles up to the stated number of passengers. Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. Child seats are available (fees applicable) and it is the responsibility of the hirer to fit them themselves. Children up to 12 years of age or 135cm in height, whichever they reach first, must use the correct child restraints appropriate for their weight under UK law. Pets
I will not allow any animals to be carried in the Vehicle unless otherwise agreed with Camper Rent UK Ltd and an additional security deposit paid. Drivers
• Age limits: • Standard insurance: 21 to 75 years. • Insurance for over 75’s drivers: 76- 79 years. This is by special request and agreement only with Camper Rent UK Ltd & their insurer. Camper Rent UK Ltd must be notified at the time of booking should any driver be over the age of 75. Additional information will need to be provided. Cover is not guaranteed. • All drivers must have held a valid licence for more than 2 years than entitles them to drive a UK category B vehicle up to 3500kg GMW. • Driver must be able to demonstrate that they have driven on a regular basis (More than 3 times per week) for at least 2 years and feel confident to drive a vehicle of the dimensions of our largest motorhome 7454mm long 2340mm wide and 3200 mm high. • Drivers holding only an automatic licence can only hire our auto models and this must be declared at the time of booking. • All drivers must be present at a checkout of the Motorhome. No exceptions can be made. • Production of a full, valid standard driver’s licence, as well as a valid passport, are required from all drivers at the start of hire. • If you have a photocard GB licence we require the photocard and your NI (National Insurance) number to check your licence details on the DVLA’s online system. We are unable to insure you if we have not DVLA checked your licence details. • If you have a modern Northern Ireland licence we require both the photocard and paper counterpart. • Each hirer will need to provide two forms of proof of address that match up to the address which appears on their driving licence. If a hirer has not updated the address which appears on their licence then they will not be covered. It is a legal requirement to notify DVLA of a change of name and address on a licence and you can be fined £1000 if you fail to do so. • Drivers that hold an EU, American, Australian, South African, Canadian, New Zealand and Hong Kong (subject to Hong Kong licence holders previously holding a UK licence) are all covered to drive. If you have a driver who holds a licence from a country not mentioned they will need to be referred in advance. • Should any driver fail to present all correct documentation and identification on a collection of the motorhome or do not meet the driver requirements stated in the terms and conditions, then Camper Rent UK Ltd will be unable to release the motorhome and no refunds will be given. • Endorsements on licences: you must declare at the time of booking if there are any endorsements on your licence. Camper Rent can accept up to 6 speeding points that occurred within the last 3 years (charges apply). For more than 6 points, for any conviction other than for speeding, including the following codes: AC, BA, CD, DD, DR, IN, LC, MS, UT, MR and TT or for any driver disqualification within the last 5 years Camper Rent UK Ltd may not be able to get cover for. • Insurance claims: You must declare at the time of booking if you have made or had vehicle insurance claim made against you within the last 3 years. Camper Rent UK Ltd may not be able to get cover should you have had 2 or more claims within the last 3 years. • Driver occupations: you must declare your occupation on a collection of the vehicle. Camper Rent UK Ltd may not be able to offer cover for the following occupations: Celebrities, Sports personalities, Musicians, Entertainers, Serving Foreign Armed services and personal/Embassy employees based in the UK • Students under the age of 30. • Drivers are personally liable for all legal penalties (e.g.: parking tickets, congestion charges, speeding fines) which are incurred during the period of hire. • Camper Rent UK Ltd is unable to insure any driver with no fixed abode. • Should the driver not disclose that they fulfil one of the above occupations even in a part-time capacity, this will render the agreement as void and the hirer will be fully liable. Camper Rent UK Ltd will be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Camper Rent UK Ltd’s part i.e. our actions or failure to act. Camper Rent UK Ltd will not be responsible for any loss. Please note: - That no insurance cover is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages, therefore, the hirer accepts fully liability for these which is in addition to the standard vehicle excess should that apply. Windscreens and /or tyre damage is not covered by the standard vehicle insurance and therefore excess. - The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The vehicle insurance is arranged by Liverpool Victoria. The hire rate quoted includes a standard excess of GB£1000.00 per accident or reported incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB£1000.00 per claim. Only persons named on the Rental Agreement are insured to drive the vehicle. Insurance (provided all the personal information supplied is correct) side-effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided. Vehicle Damage - Insurance Cover
I am aware that;
a) The Vehicle is insured for damage to the Vehicle and the property of a third party, but does not include any personal insurance for the customer or their possessions.
b) Standard Insurance does not cover overhead damage. The hirer will be responsible for the cost to repair all damages.T Number: 247 2728 90
c) I will have to pay an excess for any Insurance claim regardless of which party is at fault for the accident. The insurance excess is £1000.00 per claim, not per rental.
e) I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this Agreement
f) I will be responsible for any damage caused through gross negligence and will not be covered by the insurance. Collision damage waiver (CDW)
Collision Damage Waiver at £25.00 per night will reduce the £1,000.00 excess for damage caused due to a Road Traffic Accident (RTA) or collision (i.e. reported
accident) to either vehicle or third party property to £0. It will also cover the cost of the replacement tyres or windscreen. However, it will not cover any damage to the vehicle or third party property caused through a reserving manoeuvre or replacement or repair of windows. No insurance cover is offered for overhead damages, any damage deemed as gross negligence, or any internal damages, therefore, full liability will apply. Applies in respect of first incident and/or claim, not entire rental duration. One an accident has occurred CDW cannot be restarted and standard insurance terms will apply. Incident must be reported to Camper Rent UK Ltd within 24 hours otherwise CDW cover will not apply.
Minimum charge term for CDW is 5 nights in winter and 7 nights during the summer. A maximum charge term is 21 nights.
Should the Terms and Conditions not be adhered to, CWD will be void and the customer will be liable in full for all costs and damages. Please note: The CDW is complete optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out. CDW cannot be offered to drivers over the age of 70. a) In the event of any accident, loss or damage arising out of the use of the vehicle, I will
i. Notify Camper Rent UK Ltd within 24hrs of the happening of the event
ii. Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
iii. Complete an accident claim form as supplied;
iv. If the accident occurs in Europe then, in addition, you must complete the European accident report form as supplied;
v. Not make any admission of liability to other parties, settlement offer or other like offer;
vi. Assist Camper Rent UK Ltd in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
b) I acknowledge that the excess or other amounts due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.
c) I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.
d) No security deposit or insurance excess will be refunded until claim is settled. Responsibility when accident occurs
a) I shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries. b) I acknowledge that Camper Rent UK Ltd will reimburse me for expenditure up to UK £40.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle (not including the water system, refrigerator, heating, audio and DVD equipment, provided That:
i. I produce relevant receipts: and
ii. I have received the prior consent of Camper Rent UK Ltd
iii. The damage is not due to my fault or my breach of this Agreement. c) Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Camper Rent UK Ltd will reimburse me for expenditure reasonably incurred if;
i. The tyre is defective and is returned by me to Camper Rent UK Ltd for inspection; and
ii. I produce relevant receipts; and
iii. The manufacturer accepts liability under his warranty, d) I will be liable for any costs associated with the incorrect use of fuel. All Camper Rent UK Ltd motorhomes run on DIESEL. Credit and Debit Card Payment
Visa card and MasterCard credit cards only. Please note that a 2% charge will be levied to cover banking fees when a credit card is used to make payment
a) Camper Rent UK Ltd will accept payment by credit cards approved by Camper Rent UK Ltd b) When payment is paid by credit or debit card, I agree that;
i. Camper Rent UK Ltd is irrevocably authorised to complete any documentation and to take any other action to recover from my credit or debit card issuer all amounts due by me pursuant to this Agreement, including but not limited to those outline in section 15, Rental and other charges.,
ii. I will not dispute my liability to Camper Rent UK Ltd for any amount due under this agreement and I shall indemnify and keep indemnified Camper Rent UK Ltd against any loss incurred (including legal costs) by reason of notifying my credit or debit card issuer of such dispute. iii. security payment, which will be cancelled within 7 days after the completion of the Rental Period, as per clause 17, Security deposit, I agree that Camper Rent UK Ltd is entitled to recover payment from my credit or debit card issuer pursuant to clause 31, section b, sub-section i & ii, in respect of any amounts due which were not known at the time of cancelling the open security payment. c) I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit or debit card and the amount refunded within 7 days after the expiration of the rental period. I release Camper Rent UK Ltd from any liability for such variation. Payment of Charges, Joint and Terminating the Agreement
I acknowledge that Camper Rent UK Ltd may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if;
a) I am in breach of any term of this Agreement;
b) I have obtained the Vehicle through fraud or misrepresentation;
c) Any statement, representation or warranty made by the customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to be abandoned
e) The Vehicle is not returned on the agreed return date or Camper Rent UK Ltd reasonably believes that the Vehicle will not be returned on the agreed return date;
f) Camper Rent UK Ltd considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit. Release and Indemnity of Camper Rent UK Ltd
a) Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Camper Rent UK Ltd, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
i. Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
ii. Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Camper Rent UK Ltd premises or recovered or handled by Camper Rent UK Ltd. b) Subject to any insurance arrangements agreed with Camper Rent UK Ltd, I hereby indemnify and shall keep indemnified Camper Rent UK Ltd, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle. Several Liability.
All charges and expenses payable by me under this Agreement are due on demand by Camper Rent UK Ltd. If I do not pay all charges when on time, I agree to pay interest at 1.5% per month above the base rate as publish by NATWEST on the outstanding balance and any additional costs incurred by Camper Rent UK Ltd, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement. charge demurrage should smoke be detected in the motorhome. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.